Privacy Policy Statement – Infinite Experts (Pvt) Ltd.

1. Introduction

Infinite Experts (Pvt) Ltd. is engaged in the sale of everyday fashion clothing and accessories, including ready-to-wear apparel and related fashion products designed for regular consumer use.

We respect the privacy of our customers, website visitors, suppliers, business partners, and other individuals who interact with us. This Privacy Policy explains how we collect, use, store, disclose, and protect personal information in connection with our business operations, retail activities, online sales, customer service, marketing, and related services.

2. Information We Collect

We may collect the following types of personal information:

Customer and contact information: name, address, email address, mobile number, billing address, delivery address, and customer account details.

Order and transaction information: products purchased, order history, payment status, delivery details, returns, exchanges, refunds, invoices, and customer service records.

Payment information: payment method, transaction reference numbers, and payment confirmation details. We do not intentionally store full card numbers, CVV numbers, or banking passwords. Online payments may be processed through third-party payment gateways or financial service providers.

Website and technical information: IP address, browser type, device information, pages visited, time spent on the website, cookies, analytics data, and similar technical information.

Marketing and preference information: communication preferences, product interests, feedback, survey responses, promotional participation, and consent records.

Supplier and business contact information: contact details of vendors, manufacturers, service providers, logistics partners, and business representatives.

3. How We Collect Information

We may collect personal information when you:

• Place an order online or offline;
• Create a customer account;
• Make a payment;
• Contact us through phone, email, social media, website forms, or messaging platforms;
• Subscribe to newsletters or promotional communications;
• Participate in campaigns, surveys, competitions, or loyalty programs;
• Visit or interact with our website;
• Return or exchange products;
• Communicate with our customer service team.

4. Purposes for Using Personal Information

We use personal information for the following purposes:

• To process, confirm, and deliver customer orders;
• To manage payments, invoices, refunds, exchanges, and returns;
• To communicate with customers about orders, deliveries, inquiries, complaints, and after-sales service;
• To provide customer support;
• To improve our products, services, website, and customer experience;
• To manage customer accounts and purchase records;
• To send promotional offers, updates, and marketing communications where permitted;
• To conduct business analytics, reporting, and demand planning;
• To prevent fraud, misuse, unauthorized transactions, and security incidents;
• To comply with legal, regulatory, accounting, tax, and audit obligations;
• To manage suppliers, service providers, logistics partners, and other business relationships.

5. Sharing of Personal Information

We may share personal information only where necessary and appropriate with:

• Payment gateways, banks, and financial institutions;
• Delivery, courier, and logistics service providers;
• IT service providers, hosting providers, website developers, and system administrators;
• Marketing, advertising, analytics, and communication service providers;
• Professional advisers such as auditors, lawyers, tax consultants, and accountants;
• Government authorities, regulators, courts, law enforcement agencies, or other parties where required by law;
• Related companies, affiliates, or business entities under common ownership, where necessary for business operations.

We do not sell personal information to third parties.

6. Relationship With Manufacturing Partners

Some products sold by Infinite Experts (Pvt) Ltd. may be crafted, sourced, or manufactured through related or affiliated business entities, including Uniform Experts (Pvt) Ltd., where applicable. Personal information may be shared with such related entities only when necessary for order fulfilment, product customization, quality control, stock management, delivery coordination, customer service, or other legitimate business purposes.

7. Payment Processing

Payments made through our website or digital channels may be processed by third-party payment gateways, banks, or financial service providers. These providers may collect and process payment information according to their own security standards and privacy policies.

Infinite Experts (Pvt) Ltd. does not request customers to share card PINs, banking passwords, OTPs, or other confidential banking credentials through email, telephone, social media, or messaging applications.

8. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve website functionality, remember customer preferences, analyze website usage, and support marketing activities.

Customers may control or disable cookies through browser settings. However, disabling cookies may affect certain website functions, including account login, cart management, or checkout features.

9. Marketing Communications

We may send customers promotional messages, product updates, offers, and other marketing communications through email, SMS, WhatsApp, social media, or other communication channels, where permitted.

Customers may opt out of marketing communications by following the unsubscribe instructions provided in the message or by contacting us directly. Even after opting out of marketing communications, we may still send important service-related messages about orders, payments, deliveries, refunds, or account matters.

 

10. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

These measures may include access controls, secure systems, staff confidentiality obligations, payment-gateway security controls, data backup practices, and monitoring of business systems.

However, no website, digital platform, or method of electronic transmission is completely secure. Customers should take care when sharing information online and should protect their account login details.

11. Retention of Personal Information

We retain personal information only for as long as necessary for the purposes described in this Privacy Policy, including order fulfilment, customer service, accounting, audit, legal, regulatory, tax, dispute-resolution, and business-record purposes.

When personal information is no longer required, we may securely delete, anonymize, or archive it according to applicable business and legal requirements.

12. Cross-Border Processing

Some of our technology, hosting, payment, analytics, communication, or support service providers may process or store information outside Sri Lanka. Where this occurs, we will take reasonable steps to ensure that personal information is handled securely and in accordance with applicable data-protection requirements.

13. Links to Third-Party Websites

Our website or social media pages may contain links to third-party websites, payment platforms, delivery services, or social media platforms. We are not responsible for the privacy practices, security, or content of those third-party platforms. Customers should review the privacy policies of those platforms before providing personal information.

14. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, technology, or data-handling practices.

The updated version will be posted on our website or made available through other appropriate channels. The effective date at the top of this Privacy Policy will indicate when it was last updated.

15.Contact Us

For questions, requests, or complaints relating to this Privacy Policy or the handling of personal information, please contact:

Infinite Experts (Pvt) Ltd.
Address: No. 03, 19^th Lane, Kollupitiya, Colombo 03
Email: infinite@infinite-expert.com
Phone: 0112575111
Website: https://infinite-expert.com